Overnight Member Services Representative/Custodian Part Time Loveland

Overnight Member Services Representative/Custodian Part Time

Part Time: 10:00PM - 6:00AM • Loveland
Planet Fitness (PF) in Loveland is hiring for a part time and full time Overnight Cleaner/Membership Services Representative. Come and Join our Team!!
Who We Are!
At Planet Fitness our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a clean and welcoming judgement free environment!
Reasons to join our PF Team!
●        You get to work in a fun, motivating environment and build relationships with fellow team members and Planet fitness members!
●        As a team member you get a complimentary Black Card Membership (BCM) for yourself AND one complimentary membership for your significant other for the duration of your employment.
●        Enjoy working in a unique environment where we strive for everyone to be accepted. We are a diverse judgement free zone, where lasting, active lifestyles are built. Our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about our team and our members. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We need you! You belong!

●        You get to take part in various community events and Company outings as a part of our making work fun attitude and to support our local community!

●        Flexible schedules and advancement opportunities are always a plus at Planet Fitness!

Qualifications and characteristics that will make you a wonderful match for our Overnight Cleaner/Membership Services Representative position: 

●        Exhibit an upbeat and positive attitude!
●        Present a basic computer and Point of Sale proficiency
●        Have a passion for fitness and health, and a desire to motivate and inspire others!
●        Be punctual, reliable and show respect
●        Show pride in your work and with attention toward detail cleaning 
●        An ability and desire to interact in a positive and professional way with members and fellow team members always striving to       exceed the member’s expectations.
●        Display strong listening skills with the ability to empathize and problem solve
●        Work cohesively with co-workers in a team environment
●        Demonstrate understanding in all interactions while using appropriate behavior and language
●        Willingness to become CPR/AED Certified (training provided by Planet Fitness) 
●        High School diploma/GED equivalent preferred
Job Summary
 Overnight Cleaner / Member Services Representative
The Overnight Cleaner / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Cleaning and Member Services responsibilities and duties.

 Daily Duties and Responsibilities
·       Thoroughly clean and sanitize all restrooms and locker room areas, including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc. Clean, organize, and restock locker maintenance rooms
·       Thoroughly clean and sanitize fitness equipment and gym floor, including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
·       Thoroughly clean and sanitize the Black Card Spa equipment, including but not limited to: interior/exterior of tanning beds, hydro massage beds and massage chairs, walls, doors and floors. Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies

  • Emptying all trash receptacles in the facility and disposing of trash. 
  • Dusting fans, walls, ceilings, ceiling tiles and signage.
  • Stock all areas of the facility with proper supplies/paper products
  • Proficiency in handling basic maintenance repairs.
  • Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
Member Service Representative:
  • Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
  • Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions. 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Ensure safety of members, team members and club property 
Physical Demands of the Overnight Cleaner / Member Service Representative:
  • Continual standing and walking during eight-hour shift.
  • Continual reaching with hands/fingers/arms during shift.
  • Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.
  • Must be able to occasionally lift up to 75 pounds.
  • Occasional moving and repositioning of heavy exercise equipment 
  • Will occasionally encounter toxic chemicals

Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.
Compensation: $14.15 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.